Having worked as a reseller in the past, I’ve had many conversations with customers wanting to ‘lockdown’ the version of web conferencing tools they are using. I totally get it, customers from all industries have complex environments, with certain computers and particular operating systems, and they have policies around downloads and other preventative measures for end users.
With the world of web conferencing moving towards the cloud, the way in which vendors release updates is becoming more agile and frequent. In the past, you would have to wait 3-6 months for a big update to occur and there would planning and possibly weekend work for the customers to push out the new versions ready for the Monday. These updates are usually patches for security, general bug fixing and, of course, new features.
The challenge for the end customer, however, is they’re not always aware what they’re missing out on when they are in a ‘lockdown’ version and are left behind. It should be the vendor/reselling partner’s job to keep you up-to-date with new releases, but most, in my experience, don’t.
So, having read the above, my questions for you are:
Take the above questions away and speak to your provider about your options. It’s usually free to upgrade and most vendors let you try the newer versions on a trial if you’re worried about your environment.
If you’re planning a large update or even a new product then speak with us and we can help you plan for a seamless project.