We empower organisations, technology vendors and their partners to thrive in a world of digital disruption by envisioning the future of work and enabling the change necessary to get them there.
Envisioning the Future of Work and adopting innovation or change isn’t easy. What do you need to do to counter and capitalise on digital disruption, using it as a force for good? How do you compete in and win the War for Talent? How do you get more stuff done for less? How do you better leverage the technology that you’ve already invested in? Accurately benchmarking where you are today and where you’d like to be tomorrow is the place to start.
The need to deliver an exceptional experience is at an all-time high. Everyone is in a state of flux; and those that aren’t should be! Navigating this ever-changing landscape is almost impossible as a consequence. You’ve got to have an eye on the future with knowledge of the past. An ability to plot where you want and need to be with an achievable journey to get there has become a business necessity. And if you can’t pivot and manage this transition alone, it’s priceless when you find someone that can. Adoptt is that partner.
Effective management is impossible without effective measurement, and the workplace is almost completely devoid of the necessary measures to benchmark and improve. At Adoptt we combine our own primary source data with third party workplace data to define where you’re at and devise a measurable framework to drive improvements. Most meetings suck. Fact! And it’s inefficient meetings that are one of the biggest wastes of corporate time going, so this is where we would suggest that you start your workplace productivity journey.
Do you have a niche that you fulfil that others can’t? What’s your unfair advantage that you can leverage? What are you famous for and does this resonate with what your market needs? Are you disrupting or at risk of being disrupted? What’s your brand magnetism and how do you enhance it? How to you measure your potential and what’s the path to realising it?
Adoption is a philosophy that spans everything that an organisation or individual wants to achieve and drives the habitual change necessary to deliver. It’s about doing a vast number of small things perfectly. It’s about attention to detail. It’s about an understanding of all the little things that on aggregate guarantee the change that’s necessary. This is far from straight-forward; it’s taken us years to perfect (and we’re still improving). Don’t be fooled by what other people say they can do. Focus on what they’ve actually done and get them to prove it. Then ask them to guarantee it and gauge their response.
But delivering Customer Success at scale is hard. You need the people, technology, process and experience; none of which can be spun up in an instant. Outsourcing in the short-term may be your best bet. Adoptt could be your secret weapon. We are a Customer Success Incubator, delivering CS-as-a-Service when and where you most need it. We dovetail with your existing CS capabilities so that you can deliver what’s needed today. We will help to define and build your CS Strategy ensuring that you’re self-sufficient within the timescales you need to be. And if what we deliver in the meantime turns out to be exceptional, then we are happy to continue to provide all of your CS requirements indefinitely.
We believe that Workplace Transformation is the next big business frontier and we fully intend to lead the charge. We will create measures that don’t currently exist that will enable our clients to benchmark and improve. We will highlight problems that are hiding in plain sight and create solutions that people didn’t previously believe were possible. We will challenge the status quo and become the change-agents for those that have been unable to pivot on their own. Adoption will be foundational across everything that we do. It is both the key to understanding the rationale for change and the mechanism for delivering it. We are the inventors of the World’s leading adoption methodology and the first ever to guarantee it.
27th September 2019, by Danny Steventon
2nd September 2019, by Léon Benjamin
27th June 2019, by Hema Bakhshi